Wednesday Wisdom: Change The World

Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world.

~Harriet Tubman

Milestone AV Technology Chooses our DiSC Personality Workshop to Help With Sales Training

Milestone AV Technologies salespeople here in Eden Prairie wanted a little boost in their customer service delivery, so they came to us for help.

We suggested our DiSC™ Personality workshop taught by one of our DiSC certified instructors, and it turned out great.

Milestone AV Technologies sells audio/Milestone AV DiSC Personality Training Workshop Eden Prairie Minnesotavisual technology around the world, so their salesforce has to be cracker-jack on the phone.  Everyone knows that being the best means continuous training and development, which is why we offer a full range of choices in our workshops.

DiSC™ Personality training goes beyond your typical team-building workshop.  It teaches people how to understand personality and behavior, so they can communicate better.  And for salespeople, this is such a crucial part of their job!

The Milestone AV group gained skills they could use immediately.

We love doing the DiSC™ assessment because it never fails to teach groups so much in such a short time.  Our all-time favorite way to see this in action is with people who work in sales, like the Milestone AV group.

By first taking the DiSC assessment ahead of time, participants arrived on the day of their workshop with a little preview of what was to come.  We helped them interpret their results, stressing the fact that there are no wright or wrong answers.  The group was fascinated to discover which of the 4 personality types they were.

After learning about their own personalities, the AV group then learned how to determine what categories others would be.  It takes a lot of practice to recognize styles, but these guys were enthralled with the process so they got the hang of it pretty quickly!

They were excited to put their new knowledge to use on the job.  Customer service agents get lots of ways to practice personality assessment: each customer is a fresh try!

Making sense of the DiSC™ Personality Assessment

Basically, a DiSC™ workshop like this one conducted for the Milestone AV group consists of three modules:

  1. learning about your own personality
  2. learning how personality affects behavior and more specifically: communication
  3. applying those lessons to real-world scenarios

The Milestone group came to us with very specific goals in mind:

  1. they wanted to increase sales effectiveness by learning about communication styles
  2. they wanted to learn how to gauge customers’ communication styles in order to serve them better

We found one activity in particular was very effective at helping them reach their goals.  It was the activity where the group was divided into sub-groups according to their DiSC™ assessment results.  Working with people who had similar personality traits helped them learn about how the DiSC™  system really works in real life.

They brainstormed ways to be better at sales by focusing on the communication style of each individual customer.

Feedback is fantastic.

The group gave glowing feedback for the DiSC™ Personality Training workshop.  Some even said they’d had similar personality training in the past with other companies but this had been so much better…and lots more fun!

If you’d like to schedule a DiSC™ Personality Training with one of our registered DiSC™ instructors, give us a call and we can tell you how to get started.


The Leverage Group Helps Out First Responders Here In Minneapolis

For a group of Leverage Group software end users, a day in Minneapolis turned out to be much more than they’d bargained for!

Rescue-Buddies-Stuffed-Animal-Team-Building-Workshop-LogoThe primary goal for this group of 100 strangers was to get to know one another.  Since the only thing they had in common was they all used software developed by the Leverage Group, a lighter approach to team building was in the cards.

The Rescue Buddies™ workshop is perfect for networking and getting to know one another.

We chose Rescue Buddies ™ because it’s a fun way to bring groups together.  United under the cause of helping out first responders, they find common ground for getting to know one another.  There’s also a pretty strong “fun factor”!

That’s what made Rescue Buddies™ the perfect team building workshop for the Leverage Group.  Here’s how their day went:

“One-Minute Commercials” lets everyone be creative.

Leverage Group Rescue Buddies Buddies On Table.jpgOne of our favorite activities is “One Minute Commercials”, where the group splits off into teams who create TV commercials for an imaginary product or service.  We had 100 participants for this workshop, so there were 10 teams.

You know what goes into creating a good TV commercial: you need writers, producers, directors and of course…stars!   One reason this activity is so effective at building teams is that everyone gets to play a role.  Half the team building work is done during the role-assignment phase.  Members negotiate and need to put forth some good communication skills to get it right!

The task: create a 1-minute commercial with props made from items supplied by us.  The result?  Well, we don’t know what makes Leverage software end users such great producers of TV commercials, but the end products were absolutely incredible!

Every commercial was wonderfully creative in its own way.  The actors were carefully chosen and everything went off without a hitch.  It was great to see what well-planned teamwork can accomplish.

On to the Rescue Buddies™ phase…

Leverage-Group-Rescue-Buddies-Group-At-Table.jpgWe weren’t sure what could top those amazing commercials, but the next phase of the workshop was pretty compelling too.  This is where teams got down to business and started creating their Rescue Buddies™.

Rescue Buddies™ go to Minneapolis first responders.  In this case, the Leverage Group chose to donate their assembled Rescue Buddies™ to the Saint Paul Fire Department.  They use the stuffed animals to comfort children at the scene of a fire or other emergency they respond to.

The teams put together over 100 stuffed bunnies, so each of the participants was able to feel a personal connection to the giving process: one from each member.  Everyone loved the sense of giving back to the community.  The Saint Paul Fire Department got a helpful batch of bunnies!  Goals accomplished: another stuffed animal team building event success story.





Wednesday Wisdom: Courage

All our dreams can come true if we have the courage to pursue them.

~Walt Disney


Boston Scientific Celebrates a Good Year With a Wheelcharity™ Workshop

Building wheelchairs for charity right here in Minneapolis is a great way to give back.

Boston-Scientific-LogoSometimes the simplest goals are the best.  In the case of Boston Scientific, a developer of medical technology sold around the world, the goals were to celebrate the year and give back to the Minneapolis community.

The Wheelcharity ™ workshop was Boston Scientific ‘s highlight event.

After multiple hours of meetings, the Boston Scientific employees were treated to the Wheelcharity ™ team building workshop as a closing event.  Their leader wanted something which would cap off the day in a special way.

Turns out Wheelcharity ™ fit the bill in several ways: as a charity event that sends wheelchairs to people who need them, it merges nicely with Boston Scientific’s company culture.  They do make medical devices, after all!

And giving back to the Minneapolis community fits their mission of corporate social responsibility, too.  They all had a great time, too…mission accomplished!

 Communication is the key to everything.

WheelCharity-Wheelchair-Team-Building-Workshop-LogoOur workshops stress a number of important teamwork skills, but none is more important than good communication.  Teams were called upon to communicate in new ways with one another during the workshop activities, stretching their capacity for teamwork in ways they never imagined!

First, while assembling the wheelchairs which were to be donated, teams were presented with some challenging obstacles.  They used their creativity to solve problems and collaborate on solutions to win wheelchair parts for their donations. Then, a safety check was performed on each chair.  Next, more challenging obstacles were in store for the teams.

In some cases, the challenging obstacles were quite literal!  After parts were earned and wheelchairs were assembled, an obstacle course was set up by the facilitator.  Each team chose one member to be blindfolded – that was the “driver- pusher”.  Another team member was in the chair, guiding his or her blindfolded partner through the course.

As you can imagine, lots of laughter ensued!  Teams needed lots of encouragement to get through that one.

An inspiring speaker takes center stage.

Finally, to end the day, a representative from Wheels for the World arrived to give a guest speech.  Don Bania Jr. works with the organization to disseminate wheelchairs throughout Minneapolis, the entire state of Minnesota, and across the country too.  In fact, as the name implies, they send wheelchairs all over the world!


Mr. Bania’s speech reminded everyone about the mobility challenges that face so many around the world.  He is a quadriplegic, and gave some very practical advice on how to communicate with someone who has a disability.  The Boston Scientific teams were captivated by his words, and left the room encouraged as well as enlightened.  It was a capstone moment for another great Minneapolis team building event.



Wednesday Wisdom: Hard Work

A dream doesn’t become reality through magic; it takes sweat, determination and hard work.

~Colin Powell


Wednesday Wisdom: Billie Jean King

A champion is afraid of losing. Everyone else is afraid of winning.

~Billie Jean King